Puspakom — the main inspection center for commercial vehicles throughout Malaysia — has set up two new channels for people to report any unethical conduct of Puspakom employees. Members of the public may do so by calling 03-20528989, or sending an email to email@example.com.
This announcement was made by Mohammed Shukor Ismail, CEO of Puspakom, in a statement on Tuesday. He explained that under the vehicle inspection agency’s Whistleblower Policy, “the identity of the informant will be kept confidential and the matter will be investigated by Puspakom’s Intelligence and Surveillance department.”
Mohammed Shukor also emphasized that any irregular conduct will not be tolerated, and that if anyone has evidence of irregular practices, they should report it immediately. An example of an irregular practice is if one gets approached by unauthorised third parties claiming that they can guarantee a vehicle will pass the inspection.
Mohammed Shukor said, “We are committed to keeping Puspakom and our employees graft-free and will take stern action against anyone who do not follow our strict procedures.”
Other than that, members of the public should note that inspection fees are charged based on the type of inspection, and range from RM20 to RM90. “These irresponsible people [unscrupulous third parties] can only make empty promises when it comes to solving any problems with the vehicles being inspected. The inspection process is made even more convenient for our customers now by using our Inspection by Appointment system (IBA),” said Mohammed Shukor.
Over the past 10 years (1994 to 2014), over RM400 million has been invested in the improvement and upgrading of operations, by automating vehicle examination equipment and systems. This was done to ensure good service and transparency for clients. And now, with the new hotline and email, it’s clear that Puspakom is putting commendable effort into changing its poor image with regard to vehicle inspections.